Data Protection at NATIONAL-BANK AG

NATIONAL-BANK takes the protection of your personal data very seriously. The following statement gives you an overview on how NATIONAL-BANK handles your data and how we ensure the protection of your data.

Scope of Application

This data protection statement applies to all internet pages operated by NATIONAL-BANK AG and its subsidiaries NATIONAL-BANK Versicherungsagentur GmbH, NATIONAL-BANK Immobilien GmbH and NATIONAL-BANK Vermögenstreuhand GmbH. This data protection statement does not apply to links to external companies.

Data Collection in the Case of Internet Use

Your Browser transmits a certain amount of technical data to us, when you visit our web pages. More specifically, this technical data is comprised of the current IP address used by your PC, date, time, browser type and operating system of your PC, as well as the pages you access during your visit. This data is logged for security reasons. This data does not allow unmasking of your identity.


Cookies are small text files that are stored on the PC of the Internet user. The purpose of cookies is e.g. to control the connection or to provide for a more convenient visit on our web pages. In general, NATIONAL-BANK uses three cookie types. The first cookie type only checks, if you visited our web pages in the past. This information does not relate to you as a person and only serves us for statistical purposes.
If you provided personal data to us in the past (e.g. for a download of programs), this data is stored in second cookie so that you do not need to complete any forms twice when you contact us again. This data is automatically inserted into the form. This cookie only serves for your convenience; any additional analysis is expressly not performed with this cookie. The purpose of the third cookie is to verify, if certain tools (e.g. Flash-Plugin) required to view certain data formats (e.g. Animations and video sequences) are installed on your computer. If a required tool is not installed on your computer, a corresponding notice is displayed, including the offer to download the respective tool. This cookie does also not serve for any analysis purposes.

Use of Personal Data

If you provided personal data (name, address, birth date, telephone number etc.) to us, this data is stored electronically for fast and smooth processing of your order or inquiry. Your data is exclusively and only used for the specific purpose you provided your data to us. If the reason for the storage of your data becomes obsolete (e.g. an inquiry without subsequent conclusion of an agreement), we will promptly erase your data.  If existing contractual relationships become obsolete or expire, we will meet this duty to erase your data without being asked in compliance with the retention periods required by law.


If you use our NATIONAL-BANK App, geodata is transmitted between our server and your end user device to activate the navigation function; the sender e-mail address is transmitted if you use the contact form (branches etc.) and if you use the call option the sender mobile number is transmitted. The IP address of the requesting device is transmitted for the download of files from our server.
All of the aforementioned data that is required for the use of NATIONAL-BANK App are exclusively transmitted to execute the selected function. This data is not stored.

Protective Measures

We have implemented comprehensive safeguards to protect your data. This includes, for example, a multi-tiered firewall concept, use of encryption technology etc. All NATIONAL-BANK employees are bound to observe strict confidentiality. Sub-contractors or service providers engaged by the Bank are also obliged to comply with data secrecy - without exceptions. Various organisational rules and regulations provide for the operation and day-to-day handling of our data processing systems and the associated data at the Bank.

Your Rights

If you provided your consent that your data is used for advertising purposes, you may revoke this consent at any time in writing. A specific form is not required for this revocation. The revocation of your consent does not affect our business relationship in any way. You will simply no longer receive advertising or information materials. Of course, you may also withdraw your revocation at any time. You may request information on personal data you provided to us at any time. If your data stored on our systems is inaccurate or defective, you may request correction.  If the business purpose for the storage of your data becomes obsolete, you have the right to have this data blocked or erased.

Modification of the Data Protection Statement

We reserve the right to update or supplement this data protection statement, if this is necessary for technical or organisational reasons.


If you have any questions please contact the NATIONAL-BANK data protection representative at the following address:

Datenschutz (Data Protection)
Theaterplatz 8
45127 Essen